Biopromin helps their customers maximize the benefit they gain from using company's devices. This includes helping customer better understand the product or service and inform them of new software and hardware updates.
The company keeps a record of all warranties and certification time frames for all of its products and their parts and always notifies their customer to prevent any regulatory problems.
In addition, using the feedback form or via "stories" on the website, customers can share useful tips and experiences when using our products with each other and our engineering team for future considerations.
Warranty service is provided in all regions of operations. In most scenarios, all products made by Biopromin have a 5-year warranty for their parts and 2-year warranty for the device.
Please contact us for more detailed information on the warranty service.
Biopromin has recently introduced remote support service for operations monitoring of devices with cloud integrations.
Diagnostics of systems and software updates are done in the real time remotely. Secure protocol is used during software updates to ensure highest level of security of all data.
Remote diagnostics system significantly increases the speed of service, as engineers can monitor devices and systems in the real time on a regular basis. Based on constant diagnostics, engineers can make adjustment to prevent any future issues.
Continuous support of equipment and software
New features and software updates without work interruptions
Remote monitoring prevents problems from occurring before they occur
Engineers will use usage data to further improve existing and new products