Service | biopromin

Service

Biopromin provides extensive support for its products and services to ensure highest customer satisfaction level.

List of services

Support

Biopromin LTD helps its customers maximize the benefit they gain from using the company’s devices. This includes helping the customer better understand the product or service and inform them of new software and hardware updates.

The Support department of the company organizes the warranty and post-warranty maintenance of equipment, as well as the replacement of components and accessories.

Warranties

Warranty service is provided in all regions of operations. In most scenarios, all products made by Biopromin have a 5-year warranty for their parts and 2-year warranty for the device.

Please contact us for more detailed information on the warranty service.

Equipment repair

Use feedback form on the website to request repair service.
Receive a call from the support service and describe the problem.
For problems with software, our engineers will connect to your device and fix the issue.
Alternatively, engineers can explain how to manually fix software issue.

If the problem is with the device, describe the problem to our support team
Send/bring the device to the specified local service point.
Device will be repaired/changed on sight.

Thank You!

We will contact you within 2 hours to clarify the details