Service
List of services
Support
LLC "LABORATORY OF SYSTEMIC BLOOD RESEARCH "BIOPROMIN" helps customers get the most from our devices — with guidance on proper use, timely software and hardware updates, and clear answers when questions arise.
We track warranties and certification timelines for every product and component, and proactively notify customers to avoid regulatory gaps.
Through the feedback form or "stories" on our website, users can share practical tips and experiences with our engineering team — input that shapes future product improvements.
Warranties
Warranty service is available in every region where we operate. In most cases, «BIOPROMIN» products carry a 5-year warranty on parts and a 2-year warranty on the device itself.
Contact us for detailed warranty terms in your region.
Equipment repair
- Submit a repair request through the feedback form on this website.
- Our support team will call you to discuss the issue.
- For software problems, engineers can connect remotely and resolve the issue.
- Alternatively, they can walk you through a manual software fix.
- If the issue is hardware-related, describe it to our support team.
- Send or bring the device to the nearest authorized service point.
- The device will be repaired or replaced on site.
Remote support service
«BIOPROMIN» offers remote support for cloud-connected devices, enabling continuous operations monitoring.
System diagnostics and software updates run in real time over a secure protocol, keeping patient data protected at every step.
Remote diagnostics speed up service dramatically — engineers can monitor devices on a regular basis, spot trends early, and adjust settings to prevent problems before they occur.
Features of remote support
Continuous support for equipment and software
New features and software updates without interrupting daily work
Remote monitoring catches issues before they become failures
Usage data helps engineers improve current and future products